Technical Skills
Competencies developed through practical lab setups and coursework.
IT Support & Operations
User troubleshooting, hardware/software deployment, ticket management, and remote assistance.
In-depth desktop/laptop hardware diagnostics, component replacement, and storage/memory upgrades.
OS issues, driver conflicts, application repairs, and registry diagnostics.
Client deployment, Sysprep, BitLocker encryption, user profiles, and local security policies.
Remote session support via RDP, Quick Assist, AnyDesk/TeamViewer, and user guidance.
Incident management, SLA tracking, ticket prioritization, and case documentation.
Hardware inventory tracking, serial mapping, license tracking, and device checkout.
Systems Administration
Windows Server, Active Directory, Group Policy, and Linux server environments.
Server roles installation, configuration, and foundational maintenance.
OU hierarchy design, user/group management, role-based access control (RBAC).
Password policies, USB restrictions, desktop hardening, and automated deployment.
Command-line navigation, SSH hardening, package management (APT), and systemd services.
NTFS permissions, SMB share access, and Linux file permission models.
Network file shares, storage quotas, storage pools, and access hierarchy.
Networking
Network protocols, IP addressing, routing, VLAN segmentation, and packet analysis.
Layered network models, port mappings, TCP vs UDP transport, and packet traversal.
Forward/Reverse zones, A/CNAME/MX/TXT records, nslookup diagnostics, and root hints.
Scope configuration, lease times, static reservations, and DHCP options.
IPv4 subnet calculations (CIDR), traffic isolation, and 802.1Q tagging.
Site-to-site and client VPN basics, tunneling protocols, and secure remote gateways.
Packet capturing, display filters, handshake inspection, and connectivity troubleshooting.
Cloud & Microsoft Ecosystem
Microsoft 365, Azure services, Entra ID, and cloud identity management.
M365 Admin Center, license assignment, Exchange mailboxes, and distribution lists.
Cloud identities, security groups, Multi-Factor Authentication (MFA), and SSPR setup.
Virtual Machines, Resource Groups, Virtual Networks (VNets), and Blob storage basics.
Device enrollment basics, compliance policies, and foundational MDM principles.
Automation & Scripting
PowerShell, Python, and Bash scripts to streamline repetitive administrative tasks.
Active Directory bulk user onboarding, cmdlet pipelines, and administrative reporting.
Basic log file parsing, network reachability checks, and utility scripts.
Linux cron jobs, backup scripting, log archiving, and filesystem maintenance.
Cybersecurity Fundamentals
Endpoint protection, perimeter security, vulnerability hygiene, and security awareness.
CIA Triad, threat vectors, defense-in-depth, and security hygiene principles.
Windows Defender configuration, malware scanning routines, and endpoint posture.
Recognizing social engineering patterns, email header analysis, and user awareness.
Firewall rule sets, port filtering, NAT principles, and secure transport (TLS/SSH).
Patch management lifecycles, OS updates, and foundational vulnerability assessment.